From pharmacies to GPs to the web – how the NHS can assist you get the care you want


nowing which part of the NHS is the correct one to guide us when we are feeling sick is vital to helping us stay in shape – so it's vital that you simply seek out the applicable care at the earliest possibility.

To support you discover the correct next step, that you can access incredible assist and elements by means of the NHS web page, attainable 24 hours a day, seven days every week, the NHS 111 service is there to help you. simply phone 111 or talk over with by means of a link on the NHS App to reply questions about your signs with a proficient consultant.

NHS 111 will then be able to – as an example – direct you to a native carrier which could support; join you to a nurse, pharmacy or GP apply; and direct you to A&E.

Make use of your native pharmacy

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a crucial useful resource in instances of youngster disorder and illnesses is your local neighborhood pharmacy. certified and extremely experienced healthcare specialists are available to provide scientific guidance and over-the-counter medicine for various concerns, including aches and pains and abdominal considerations. What's more, pharmacies are often open late and at weekends – and there's no need for appointments.

Contact your GP for extra serious circumstances

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For management of extra serious health conditions, contact your GP apply. There are quite a number healthcare professionals purchasable who can provide tips and deal with conditions counting on your medical wants. What's extra, GP apply receptionists have been given the practising to be sure you're directed to the most vital expert – no matter if this is a GP, nurse or physiotherapist. Most surgeries now offer telephone consultations as well as face-to-face appointments.

here, two pharmacists discuss how they take care of their communities and why native pharmacies are effective and effortless for Londoners in need of brief clinical guidance.

Raj Matharu, superintendent pharmacist, West Wickham

When a lady walked into her native pharmacy complaining of a heavy head and pounding coronary heart final 12 months, pharmacist Raj Matharu took her into the consultation room to measure her blood pressure: it turned into very high.

"I sent her straight to A&E, because this changed into a Saturday," Matharu remembers. "She got here lower back right here Saturday and said: 'i can't thank you sufficient. once I went into the clinic they mentioned, had the pharmacist no longer despatched you, there would were a high chance of stroke or a heart assault."

Matharu – superintendent pharmacist at Westchem Pharmacy, West Wickham – has helped many participants of the community with everything from patching up grazes to assisting patients consider their medication after they've been discharged from health center. "You develop a degree of have confidence with patients, where they are coming to you for suggestions on a way to control their conditions," Matharu explains. "it is satisfying and moneymaking to have that type of relationship with a affected person."

Matharu's pharmacy recruits in the neighborhood and his staff "instantly have a rapport" with shoppers. In his 30-plus-year profession, Matharu has been establishing the theme of the pharmacy as "[the] NHS on the excessive street". He adds: "The USP of community pharmacy is effortless access to a health practitioner with out an appointment."

Your e book to 3 essential NHS features

call 111 or seek advice from by means of a hyperlink on the NHS App if:

  • You need course to the appropriate capabilities to aid you, together with A&E or face-to-face appointments with a physician or nurse if necessary
  • Your issue isn't life-threatening
  • Your clinical problem feels urgent and also you're doubtful what to do
  • with out a need for an appointment, that you can talk over with your native pharmacy for:

  • Over-the-counter medicine and clinical services
  • guidance on minor sickness or ailments, including aches, pains, epidermis rashes, cystitis, teething and coughs and colds
  • information in your new drugs you probably have bronchial asthma, COPD, class 2 diabetes, excessive blood drive or if you've been given blood thinning medicines
  • amassing your NHS prescriptions
  • counsel, no matter if or now not NHS 111 or your GP has suggested you to get it
  • Contact your GP observe if:

  • you have greater critical symptoms and the pharmacy isn't in a position to help
  • The pharmacist has informed you that you might also require a prescription
  • Your signs are not an emergency
  • americans turn up at Westchem Pharmacy requiring remedy for a wide array of usual illnesses, including nasal congestion, minor eye infections, athlete's foot, eczema, insect bites and greater.

    youngsters, Matharu finds that the americans who come into his pharmacy aren't all the time aware about the mammoth services provided there: these include blood power trying out, referrals, immunisations, checks following new medications and prevent-smoking functions.

    "The widely wide-spread public understand 'if I need to purchase over-the-counter medicine or I get a prescription, i'm going to a pharmacy', however the relaxation of the provider they don't know about," Matharu explains – and offering those services to americans collecting their prescription is his goal.

    Matharu provides: "You've an opportunity to nudge them and have an impact on them into a much better, more healthy subculture."

    Farah Ali, superintendent pharmacist, Golders green

    A pharmacist for more than 25 years, Farah Ali, who works at Warman-Freed in Golders green, is eager for individuals to utilize pharmacies for suggestions and medicine for minor illnesses. "communicate to your local neighborhood pharmacist and remember what features they present," she advises.

    local group pharmacies offer a wide-ranging provider – for example, people can get a good deal more from their native pharmacy than just treatments for coughs and colds. Pharmacies also help with minor ailments reminiscent of aches and pains, cystitis, stomach problems, diarrhoea and teething.

    "There are wider things that we don't necessarily affiliate with pharmacy traditionally," Ali explains. "We offer emergency contraception, a cease-smoking service, and we assist patients with bronchial asthma inhaler use." Some pharmacies not handiest offer deepest flu vaccinations but also NHS flu vaccinations to these eligible.

    Ali elements out that as a substitute of in search of information online, patients can benefit from a pharmacy's "individualised options and information". Pharmacists are also in a position to make referrals and signpost sufferers to the appropriate healthcare carrier. "whether it is some thing that wants clinical consideration, having that assurance from a pharmacist to refer onwards is vital," Ali says. "I even have patients who've had a wasted A&E commute for extreme toothache, however our referral factor would were an emergency dentist."

    Warman-Freed is also open late, except 10pm every day. "as a result of we're located in a excessive-highway surroundings, we're imperative to the neighborhood. That accessibility is terribly distinct from any other health care experts," Ali says. "You don't believe ill nine-to-5."

    that you would be able to locate your nearest pharmacy at or for extra pressing help, go to by means of a link on the NHS App


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